Did not see the question of interest? Call the call center 8 800 500 02 99
How can a doctor help online?At a remote consultation, the doctor will analyze complaints and give recommendations based on anamnesis. He will give a second opinion, decipher the tests, tell about the expediency of contacting a specialist in person or about the need to resort to emergency medical care. The attending physician can remotely adjust the treatment if the diagnosis is made during a personal visit
In which cities does Doctis work?Doctis is a telemedicine platform presented in the web version and in the application. It is available to you anywhere in the world with the Internet.
What time is indicated in the application? Moscow or local?The app works according to your local time.
Is it possible to get advice without downloading the app?Yes, you can also consult on our website doctis.ru : register and select the necessary expert for online diagnostics.
Who are the specialists on duty?A therapist, a pediatrician and an obstetrician-gynecologist consult for free and around the clock.
Who are Doctis doctors?Highly qualified specialists from leading clinics and medical centers of the country practice at Doctis. Many doctors are practicing doctors of GC "Mother and Child".
How will I communicate with a doctor? Can I talk on the phone?You can select the format of the consultation yourself: in a chat, by audio or video. The doctor contacts the patients himself, and if it's more convenient for you, he will call.
How much does the consultation cost?The therapist on duty, pediatrician and obstetrician-gynecologist consult around the clock and free of charge. The cost of online receptions of highly specialized specialists varies and starts from 700 dollars.
I want to cancel the consultation, how do I do it?Until the appeal is taken by the doctor to work, you can cancel it yourself in your personal account, in the "Appeals" tab. The money is returned automatically to the card from which the payment was made.
Need to reschedule the consultation, how to do it?Call the support service: 8-800-500-02-99 and tell the operator your full name and the doctor you signed up for, as well as the new date and time convenient for consultation.
How can I change a doctor if I accidentally chose the wrong specialist?Cancel the consultation and create a new one. This can be done if the doctor has not yet taken up your appeal.
How to select a doctor in the Doctis app?Enter the full name of the specialist in the search bar, or select the necessary doctor in the "Doctors" section, focusing on the experience, qualifications and free time of online admission in the profiles.
What should I do if the doctor doesn't answer, or I can't contact the doctor, or the connection is bad?Contact support: 8-800-500-02-99. Please provide your full name and the full name of the doctor with whom the consultation should take place.
When will the doctor on duty contact me?Usually, immediately. The maximum response time for on-call specialist is 15 minutes.
How the appointment is paid for?The consultation is paid for by an online bank card of any payment system immediately after the request is created.
What should I do if I missed a doctor's call?Ask the doctor in the chat to contact you again.